Outlook for Office 365 for Mac Office for business Office 365 Small Business Outlook 2016 for Mac Office 2016 for Mac Outlook 2019 for Mac Cause: Outlook doesn't have a connection to the Internet or your network. Solution: Make sure that your computer is connected to the Internet or your network.
Use a web browser to see whether you can access Internet sites. If you are on a local network, see if you can access intranet sites. For information about checking the status of your network connections, see Mac OS Help. Solution: Verify that Outlook is online. On the Outlook menu, make sure that Work Offline is not checked. Cause: Some POP and IMAP email accounts use an outgoing mail (SMTP) server that requires authentication.
3 days ago - Learn how to configure 3rd party app and software settings to send and receive Verizon.net AOL Mail.
Solution: Turn on SMTP authentication for the POP or IMAP account. Some email services require authentication for their SMTP server.
If you verify that all your account settings are correct, but you still can't send messages, try turning on SMTP authentication. On the Tools menu, click Accounts.
In the left pane of the Accounts box, select the account. Under Outgoing server, click More Options. On the pop-up menu, select the authentication type, and then enter your credentials as necessary. Cause: Your ISP or network has a firewall that blocks connections to your email service's outgoing mail (SMTP) server. Solution: See if your ISP or network administrator can provide an alternative SMTP server to use for your POP or IMAP account. If you have the address of an alternative SMTP server, enter it in your account settings. On the Tools menu, click Accounts.
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In the left pane of the Accounts box, select the account. In the Outgoing server box, type the server name or address. Note: If you use a laptop in multiple locations, such as at home and at work, the SMTP server that you use in one location may not work in other locations. Each Internet connection that you use may have a firewall with its own restrictions. Cause: Your credentials or account settings are incorrect. Solution: Verify that your account user name, password, and other settings are correct in your account preferences. On the Tools menu, click Accounts.
In the left pane of the Accounts box, select the account. Make sure you have entered the correct email address, user name, and password. If your account still does not work properly, check with your email service provider for details about how to configure your account in a mail application. Your account may require that you use special settings such as Secure Sockets Layer (SSL) to connect, or that you override the default port. Cause: Your network requires a proxy server to connect with the mail server.
Solution: Specify a mail proxy server in your computer's System Preferences. If you use a network to connect to the Internet, you might have to specify a mail proxy server. Ask your network administrator for the correct settings for your mail proxy server. For instructions about how to enter these settings, see Mac OS Help. Cause: Your email server is unavailable. Solution: Make sure the mail server is online.
If you successfully connected to the account before, the mail server might be offline. Contact your email provider or network administrator to see whether the mail server is available. Related information.
If you can send email but cannot receive email, there are several likely causes to investigate. These include email quota issues, your DNS settings and your email client settings.
If your cPanel has exceeded its disk quota, this can also prevent you from receiving email. If your incoming email used to work and suddenly stopped working, the issue is probably one of the following:. If your email has never worked on our servers, then the cause might be one of these issues:.
Email Account Over Quota Each email account is created with a set quota, which is the amount of disk space allotted to a particular email address for email storage. This quota was set when you created or modified the email account in cPanel and can be set to be unlimited or to a fixed size. The most common reason incoming email might not be received is the email account exceeding its quota.
To resolve this, you will need to increase the amount of disk space for that email account to receive mail again. Alternately, you can delete email in the email account until it is below the email quota. Check Quota To test your email account's quota:. Send an email to the email account in question.
If the mailbox is full, you will receive a bounceback message stating that the disk space has been exceeded. Check the email quota for the account directly by clicking on the Email Accounts icon in cPanel. Check to make sure the Usage is not higher than the Quota for the account in question. Change your Quota To change an email account's quota:. Log into cPanel. Navigate to the Email section.
Select the Email Accounts icon. Scroll down to the email address for which you need to update the quota resources. Next to the desired email address, click Change Quota. Either type in the new quota amount or select the Unlimited option. Click Change Quota. Note: This step applies only to cPanel settings under WHM in Reseller, VPS or Linux Dedicated Server environments.
HostGator Shared packages have no quota and unlimited disk space. Check Disk Space To check for accounts over quota:.
Log in to WHM. Navigate to Account Information section in the left-side menu. Select Show Accounts Over Quota. You can also check the available disk space in a specific cPanel by looking for Disk Space Usage in the left-side panel.
If disk space is maxed out or exceeded, you will need to raise the disk space quota on the cPanel's package by changing the package in WHM or by creating a new package and assigning it to the cPanel. Increase Disk Space Quota To increase your client's disk space:. Log in to WHM. Navigate to the Account Functions section in the left-side menu. Select Quota Modification. Select the username or cPanel primary domain for the user whose quota you wish to modify. Click Modify.
Adjust Disk Space Quota as desired. Click Save. Another option for adjusting account quotas in WHM is to:. Log in to WHM. Navigate to Account Information section in the left-side menu. Select Show Accounts Over Quota. The account quota can be adjusted directly.
Next to the quota field, you can also view the disk space used. Once quota is adjusted, click Save. If you want multiple customers to have the increase, you may also make changes to the package. To accomplish this change:. Go to WHM. In the left-side menu, under Packages, click Edit A Package.
Select the package to be edited. Click the Edit button. Make the desired changes. Scroll to the bottom of the page and click Save Changes. For information on upgrading, downgrading and adding new packages, please read:. DNS Causes There are some common issues involving DNS that could cause email to not be received. Propagation If you recently updated nameservers, MX or A records, you may be experiencing the effect of propagation.
Once the propagation period has elapsed, everything should work properly. For more information on propagation, see this article:. Incorrect DNS Incorrect DNS records can affect how your mail functions. For information on DNS settings, see:. Mail Server Settings Please ensure that your mail settings are correctly set. You can have your mail and your website hosted at two different locations, but this requires correctly setting your mail server set as either local or remote.
Breifly, if you are using the local server based DNS, then you will need to have your mail server set as local. If you are outsourcing your mail through remote MX records or have mail directed to another server through A records, then you will need to make sure that you have the server setting to remote.
More information on mail settings can be found here:. Mail Client Settings. Customers using MicroSoft-related email services (Outlook.com, Hotmail.com, MSN.com and Live.com) may note a problem with receiving emails from hostgator.com addresses via these services, while still receiving messages from elsewhere. This can be resolved by following the steps found in this article:.
If you are using a third party mail client, make sure that the incoming mail server settings and ports are correct. If these settings are incorrect, you will still be able to receive your mail via webmail, however you will need to correct the account settings in your mail client so that you may begin to receive your mail again. You might also try closing out the program and reopening it, as it is possible that your mail client might be malfunctioning or has not saved your settings. For more information on settings for email clients, see this article:.